Past Incidents

Thursday 16th June 2016

No incidents reported

Wednesday 15th June 2016

No incidents reported

Tuesday 14th June 2016

App Hosting Fixed: 500 errors on custom domains with www. subdomain

The 500 errors were caused by a bug in recently updated code of our load balancer configuration. Specifically, the auto-redirect for www subdomains was broken. We have deployed a fix to our production servers, and everything is back to normal.

We are sorry about this! In addition to the bug we fixed, we also fixed a misconfigured alerting rule, which prevented us from noticing this issue immediately. We will take further steps in regards to integration-testing our infrastructure continuously in order to prevent accidental misconfigurations even better.

Monday 13th June 2016

App Hosting Deploy app hosting returns 500 errors for specific web clients on custom domains

We have identified a problem for certain web clients on custom domains. Our initial investigation found that they are all spider robots. The issue appears to be linked to headers sent by those spider robots

Normal web browsers do not appear to be affected

App Hosting Creating TLS certificates for new custom domains works properly again

Everything is back to normal

Platform Errors when creating SSL certificates for new custom domains

We have identified an issue that prevents new TLS certificates to be created for new custom domains. This is causing an error message like "Secure Connection Failed" for apps that recently switched to a custom domain (depending on the user's browser). Previously created SSL certificates for custom domains are not affected. We have identified a fix and are working to apply it. Please contact us if this is affecting you, we are sorry about this

Sunday 12th June 2016

No incidents reported

Saturday 11th June 2016

No incidents reported

Friday 10th June 2016

No incidents reported